At Ffhotti (www.ffhotti.com), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and straightforward refund policy to ensure your peace of mind.
Refund Eligibility:
- Items must be returned within 30 days from the date of purchase.
- The item must be in its original condition, unused, and with all tags still attached.
- The item must be returned with the original receipt or proof of purchase.
- Items marked as final sale or clearance are not eligible for refunds.
How to Return:
- Contact our customer service team at support@ffhotti.com to initiate the return process.
- Pack the item securely in its original packaging, including the receipt or proof of purchase.
- Ship the return package to the address provided by our customer service team. Please note, you are responsible for the return shipping costs unless the item is damaged or defective.
Refund Processing:
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 7-10 business days for your refund to appear in your account.
Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer service team immediately, and we will provide a full refund or exchange at no additional cost to you.
Exchanges: If you’d like to exchange an item, please contact us to arrange the return and new order. Exchanges are subject to product availability.
Non-Refundable Items:
- Gift cards
- Sale or clearance items (unless defective)
If you have any questions or concerns, please reach out to our customer service team at support@ffhotti.com. We are here to help and ensure that your shopping experience is a positive one!
Thank you for shopping with Ffhotti!